Support

We make reaching support simple. If something isn’t working the way you expect, you can contact us through live chat, email, or phone — whichever fits your situation. Live chat is available directly on the site for instant, on-the-spot assistance. Prefer writing? Send a message to info@winprizecasino.com and we’ll reply as quickly as possible. Need to speak with someone? Call +1 613 726 9102 for direct voice support.

Speedy Answers: What to Expect from Each Channel

Live chat: Instant connection with an agent — typical replies appear within seconds to a few minutes, so you won’t be left waiting when time matters.
Phone: Available immediately with short hold times; most calls are handled within a few minutes by a specialist.
Email: Detailed issues and records are best handled by email; expect a reply within 24 hours, often sooner during peak hours.

We operate around the clock so help is available whenever you need it — nights, weekends, and holidays included.

Find Quick Solutions Yourself in the Help Center

If you’d rather troubleshoot on your own, our searchable help center covers common topics like account management, deposits and withdrawals, payment methods (Interac, MasterCard, Visa), bonus eligibility, and game rules for top providers such as Play’n GO. The FAQ sections are written for clarity and practical use, so you’ll often get the answer without needing to wait for an agent. For details on our current welcome offer, see the Up to 100 Free Spins page.

Real People, Practical Solutions

Our support team is trained to handle account queries, transaction reviews, bonus problems, and gameplay issues with accuracy and care. Agents will walk you through verification steps, explain transaction timelines in CAD, and flag any technical problems to our platform team for fast resolution. We treat security and fairness seriously and will guide you through each step until your issue is resolved.

Friendly, Direct Help When It Counts

We know reaching out can feel inconvenient — that’s why we keep interactions straightforward and respectful. Expect clear explanations, status updates, and follow-up when needed. If you prefer self-service first, the help center is organized to get you back in the game quickly; if you want a person, live chat or phone will connect you without fuss.

Whether it’s a question about a deposit, a bonus detail, or a gameplay concern, our support channels are ready to assist.